To track your return please enter your Order ID in the box below and press the "Track Return" button. This was given to you on your receipt and in the confirmation email you should have received.
Last updated: December 2024
At ProDentim, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free returns and exchange process.
We accept returns within 30 days of delivery for most items. To be eligible for a return, your item must be:
• Unused and in the same condition as when you received it
• In the original packaging with all tags and labels attached
• Accompanied by the original receipt or proof of purchase
• Free from damage, stains, or signs of wear
• Custom or personalized items
• Items damaged by misuse or normal wear and tear
• Items returned after 30 days from delivery
• Items without original packaging or tags
• Final sale items (clearly marked at time of purchase)
Step 1: Contact our customer service team within 30 days of delivery
Step 2: Provide your order number and reason for return
Step 3: We'll email you a prepaid return shipping label
Step 4: Package the item securely in its original packaging
Step 5: Attach the return label and drop off at any authorized shipping location
• Returns due to our error (wrong item, damaged item, etc.): Free return shipping
• Returns due to customer change of mind: Customer pays return shipping
• We provide prepaid return labels for eligible returns
• Original shipping charges are non-refundable unless the return is due to our error
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
If you need a different size, color, or style, we offer exchanges for eligible items. Exchanges are subject to availability and must be requested within 30 days of delivery.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you. Please do not attempt to use or repair damaged items.
Furniture items come with a 1-year warranty against manufacturing defects. Warranty claims should be reported within the warranty period and will be handled on a case-by-case basis.
International returns are accepted but may be subject to different terms and conditions. Please contact our customer service team for specific instructions regarding international returns.
In some cases, we may offer store credit instead of a monetary refund. Store credit can be used for future purchases and typically has a 1-year expiration date.
Some items may be subject to a 15% restocking fee, particularly large furniture items or items that require special handling. This will be clearly communicated before processing your return.
For returns, exchanges, or any questions about this policy, please contact us:
ProDentim Customer Service
Email: returns@prodentim.com
Phone: +1 (555) 123-4567
Address: 123 Main Street, Los Angeles, CA 90210
Customer Service Hours: Monday-Friday 9AM-6PM PST
Weekend Support: Saturday 10AM-4PM PST
Please send returns to:
ProDentim Returns Department
Attn: Returns Processing
123 Main Street
Los Angeles, CA 90210
United States